SHOPPING PROCESS

HOW TO FIND AN ITEM

Articles in the online store are organized in categories (Guggenheim Bilbao items, t-shirts, , jewelry, accessories and complements, home decor, stationery, children’s, publications, and exhibitions). Many of the categories are then further divided into subcategories.

First choose a category and, if there are subcategories, click each one to view the items available.

For some articles you will also have to choose sizes, colors, etc.

A complete search tool as well as a number of filters are also provided to help you find the product you are looking for. When you select a specific product, you will be offered a number of related products we recommend.

HOW TO SELECT AN ITEM

After you have chosen an item, color (where applicable), size (where applicable), and quantity, click “Add to cart“. The item will automatically be included in your order, which you can change later.

By clicking on your cart you can check your order status at any time. At the top of each page you will find a box showing the number of articles in your shopping cart and the total amount.

HOW TO PLACE AN ORDER

In order to place an order at the Guggenheim Museum Bilbao online store you may register first by creating a “User Account;” or you may choose to shop as guest. If you have created a User Account you will be able to check at all times the breakdown of your orders (“My account”).

Every time you choose an item by clicking the “Add to cart” button you will be able to see the selected product or list of products by checking your cart. If you clicked your cart, you may go back and continue shopping (by clicking “continue shopping”) or finalize your order by proceeding to checkout.

If you are a Museum Member you will get a discount by inputting your membership number in the appropriate box.

The process for placing your order is broken down in different steps with the corresponding instructions.

By pressing the “Shipping” tab you will be able to see the status of your order and delete items or modify the number of items. You will also be able to go back and continue shopping or finalize your order by proceeding to checkout.

You will need to enter your personal data in the Shipping tab, along with delivery and billing address for your order. You must accept the Gugegnheim Museum Bilbao Legal Information notice and Privacy Policy in order to place your order.

In the “Order” tab you can check your order status, remove items from your order or change the quantity. You can also go back to the store by clicking the “continue shopping” button, or finalize your order by clicking the “Checkout” button.

The online store only accepts payment by credit card or Paypal. To enter your bank details, click the “Next” button. The transaction will be conducted in a secure environment.