Returns

HOW TO CONTACT ON-LINE STORE PERSONNEL

If you have any questions regarding our return policy, you can contact us by:

Phone:(+34) 944 039 137 (Monday to Friday from 9:30 am to 2 pm and from 3 to 5 pm; Fridays from 9:30 am to 2 pm)
E-mail:tienda@guggenheim-bilbao.eus

CANCELLING AN ORDER

An order can be cancelled as long as it has not reached the shipping stage.

To cancel an order, please contact us by email at tienda@guggenheim-bilbao.eus or phone us at (+34) 944 039 137.

DEFECTIVE/WRONG ITEMS

In case there has been an error or if you are sent a defective item, you can request the error be solved and, if applicable, the replacement of the item within 15 days of delivery. Please contact us by email at tienda@guggenheim-bilbao.eus or phone us at (+34) 944 039 137.

We will agree with you on the pickup and your item/s will be replaced at no cost as soon as possible.

RETURNING ITEMS

Articles may be returned within 15 days of delivery, provided that we have been previously informed of the return by email at tienda@guggenheim-bilbao.eus.

As an exception, returns of sound or video recordings, records, or publications without their shrinkwrapping or seal will not be accepted.

Item(s) may be returned if they are in the same condition as they were delivered, and they are sent to us within 15 days of the date you communicate to us that you would like to return the item(s). Returned item(s) should be sent to the following address:

Museo Guggenheim Bilbao / At. Tienda Online / Devoluciones C/ Abandoibarra, nº 2 48009 Bilbao

Important notice: Delivery charges will only be refunded on defective products or if the mistake was ours. For any reasons other than those listed above, the customer will be required to pay delivery charges.