Shopping process

How to find an item

Each of the on-line store articles can be found in a specific category (textiles, jewelry, accessories, decoration, stationery, prints, for children, and museum publications). Many of the categories are then further divided into subcategories.

First choose a category by clicking on the name. If there are subcategories, click each one to view the items available.

For some articles you will also have to choose sizes, colors, etc.

A complete search tool is also provided to help you find the product you’re looking for. And when you select a specific product, you’ll be presented with a series of similar products we might recommend.

How to select an item

After you have chosen an item, color (where applicable), size (where applicable) and quantity, click “Add to cart “. The article will automatically be included in your order, which you can change later.

By clicking on “Shopping Cart” you can check your order status at any time. At the top of each page you’ll find box showing the quantity of articles in your shopping cart and the total amount.

How to place an order

Select a product by clicking the “Add to cart” button. This will take you to your shopping cart, where you can view the list of items you’ve selected so far. You can also access your shopping cart by clicking “shopping cart” button at the top of the page.

To place an order, just follow the three steps, which are clearly explained as you go along.

In the “Order” tab you can check your order status, remove items from your order or change the quantity. You can also go back to the store by clicking the “continue shopping” button, or finalize your order by clicking the “Checkout” button.

The “Address” tab is where you enter your personal details for user registration, and the delivery and billing address for your order. If you’re a first-time shopper with us, you’ll be asked to create a User account and accept the Legal Information and Data Protection Policy notices of the Guggenheim Museum Bilbao Foundation.

In the “Payment” tab you’ll find a list of the products included in your order and the delivery details. Both can be modified.

The on-line store only accepts payment by credit card. To enter your bank details, click the “Confirm order” button. The transaction will be conducted in a secure environment.

The “Confirmation” tab will provide a summary of your order, which you can print out by clicking the “Printable version” button. You will also be sent an e-mail message with confirmation of your order.

You can view a listing of all your orders in User account → Orders placed.

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