Returns

How to contact on-line store personnel

For questions regarding returns, you can contact us by:

Phone: (+34) 944 03 91 37 (business hours, Monday to Friday)
Fax: (+34) 944 35 90 55
E-mail: tienda@guggenheim-bilbao.eus

Customer service

You can clear up any doubts or inform us of any incidents at the customer service section on this website.

Cancelling an order

An order can be cancelled as long as it has not reached the shipping stage.

To cancel an order, please use the contact form or phone us at (+34) 944 03 91 37.

Defective items

If you are sent a defective item, we will replace it at no cost. Please contact us by using the contact form or phone us at (+34) 944 03 91 37.

Wrong items

If we send you the wrong item in error, we will solve the problem as soon as possible at no cost.

Please contact us by using the contact form or phone us at (+34) 944 03 91 37.

Returns policy

Articles may be returned within 15 days of delivery of the goods, provided that we have been previously informed of the return. Please contact us by using the contact form or phone us at (+34) 944 03 91 37.

Returned item(s) should be sent to the following address:

Museo Guggenheim Bilbao
At. Tienda Online / Devoluciones
C/ Abandoibarra, nº 2
48009 Bilbao

Important notice: Delivery charges will only be refunded on defective products or if the mistake was ours. For any reasons other than those listed above, the customer will be required to pay delivery charges.

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